Web Help Desk Api

Authenticate username password api key session key create update tickets.

Web help desk api.

Using client credentials is feature request. Web help desk is an improvement in every feature when compared to our previous system including alerts notifications enforcement of slas detailed emails to techs and we love the pop up notifications based on the report type selected by clients. Https helpdesk url api where helpdesk url is the helpdesk application address. The web help desk application programming interface api supports the representational state transfer rest architecture for creating reading updating and deleting data in web help desk this architecture uses a url that uniquely identifies a web help desk resource such as a ticket or a ticket list with an http request method identifying an action to be taken on.

All the below requests are paginated to return only 30 problems per page. To get started read the reference documentation. Append the parameter page page no in the url to traverse through pages. The jira software and jira service desk applications have rest apis for their application specific features like sprints jira software or customer requests jira service desk.

Web help desk rest api assistance needed solarwinds solutions are rooted in our deep connection to our user base in the thwack online community. Allows you to interact with the solarwinds web help desk rest api from you java applications seamlessly. Jira server platform rest api. When you make a request to a paged api the response will wrap the returned values in a json object with paging metadata as follows.

The api is based on the solarwinds web help desk rest api documentation for 12 2 0 found here. The jira service desk rest api uses pagination to conserve server resources and limit the size of responses. The api address is. To view only specific problems that is those which match only the criteria you choose use the filters given below.

More than 150 000 members are here to solve problems share technology and best practices and directly contribute to our product development process. Hosted or self installed doesn t matter. For information about using commands instead of the web help desk console to manage tickets see the tickets section in the web help desk rest api guide we re geekbuilt. Jitbit web based help desk ticketing system includes rest api that can be called from external apps inbound integration and api hooks that can call external apps outbound integration.

Pagination is enforced for methods that could return a large collection. You can create it in web help desk feature requests page to get votes and comments from other users. A java wrapper around the web help desk rest api. This api helps you to view all the problems in your service desk.

Rest api currently only allows authentication using following methods.