Web Help Desk Demo

Link incident tickets to a single problem for better organization associate problem tickets with it assets and track the history of asset service requests.

Web help desk demo.

Web help desk is surprisingly affordable incredibly easy to use it help desk software with web based ticketing change management it asset management knowledge base and more. Run reports and more. Find out more about whd product features install and user guides release notes and more in this knowledgebase. 1 510 405 9223 to login as a technician agent.

Web help desk is available for a free fully functional trial for 14 days. Web help desk supports imap pop and exchange protocols for inbound e mail retrieval. Keep track of tasks including ticket assignment routing and escalation. However if your organization is seeking a more comprehensive solution solarwinds web help desk whd provides a full suite of services designed to elevate your help desk operations to the.

Prior to using of solarwinds web help desk we would only use email to receive support requests. Eliminate the disconnect between service desk email requests and your ticket tracking all service submissions and requests captured within the web help desk can be updated by e mail to add notes change status attach files and even reassign to another technician. Admin to login as a service requester. If you have any issues during your evaluation do not hesitate to reach out.

A place for your customers to interact with your help desk. Search and browse the knowledgebase view status notifications. 1 510 279 2251 outside usa canada fax. Web help desk centralizes and automates ticketing management tasks so you can better support your customers.

Learn more online demo. Web help desk is an improvement in every feature when compared to our previous system including alerts notifications enforcement of slas detailed emails to techs and we love the pop up notifications based on the report type selected by clients. How can i provide better customer support. A simple but powerful interface for your help desk staff to.

Organize and prioritize tickets. Welcome to the web help desk online demo. Upon downloading the evaluation software you will be provided with access to a host of information made available in the solarwinds success center which will help you get up and running with the product. 1 877 943 0008 usa canada toll.

Please feel free to chat with one of our sales representatives if you have any questions. It s so great our other non it support departments have begun using web help desk to keep them on track and on time. Almost all the time requests would get lost in the clutter. Now we can see an exact number of open tickets at any given time.